![]() ![]() ![]() Still need help? Go to Microsoft Community.Support for Office for Mac 2011 ended October 10, 2017. Unlicensed product and activation errors in Office.Uninstalling product key for: Office 15, OfficeProPlusSubR_Subscription editionįor more information, see the following Microsoft Knowledge Base articles: Last 5 characters of installed product key: RMYP4Ĭ:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /unpkey:RMYP4 LICENSE DESCRIPTION: Office 15, TIMEBASED_SUB channelĮRROR DESCRIPTION: The Software Licensing Service reported that the product keyĭoes not match the product key for the license. LICENSE NAME: Office 15, OfficeProPlusSubR_Subscription edition Microsoft (R) Windows Script Host Version 5.8Ĭopyright (C) Microsoft Corporation. All rights reserved.Ĭ:\Windows\system32>cd "C:\Program Files (x86)\Microsoft Office\Office15"Ĭ:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus Here's an example of the output of steps 5a through 5c: Microsoft Windows Ĭopyright (c) 2009 Microsoft Corporation. To remove a product key, type the following command and then press Enter: cscript ospp.vbs /unpkey: Look for and locate the last five characters of the installed product key. If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows: cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatusĮxamine the output. If you're running 64-bit Windows with 32-bit Office: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus ![]() Open a Command Prompt window, type one of the following commands, and then press Enter: To manually remove existing product keys for an Office 2013 program, follow these steps: ![]() If you previously activated an Office 2013 program on the computer, try to remove the existing product key
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